Delivery Benchmark 2023

Find out how the top 50 UK brands are delivering. What is the average delivery speed? How many delivery options? Free delivery?

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50 Brands

We analyzed the Commerce checkouts of 50 top UK-selling brands to find out if brands are missing out on simple but effective improvements to their eCommerce delivery offerings. In particular, we focused on answering: What is the average delivery speed? How many delivery options do brands provide? How many brands are truly omnichannel (e.g. click-and-collect)? Are brands clearly stating their delivery offering on their landing page?

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What is the average delivery speed in the UK?How many delivery options do brands offer? How many brands are omnichannel?

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40%

of brands have 2-day (or slower) delivery as their fastest option

66%

of brands with stores still don't offer click-and-collect

28%

of brands only offer 1 delivery option at checkout

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